Terms of Use

Below you will find our Terms and Conditions for the Website and Terms of Sale as well as our Privacy Policy.  If you have any trouble accessing these documents, please contact us and we will provide you with other formats. 





Our Terms


These are the terms and conditions on which we supply products to you.


Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.


From the list below click on the link which will take you to the relevant part of this document or continue to read the whole document.


  • LAW



By using this website in any way, you are agreeing to our terms and conditions. Should you have any questions please feel free to contact us by emailing info@juluhome.co.uk, telephone 033 022 32 855 or writing to us at: 


Julu Ltd
Sherridge Cottage 
Sherridge Road 
Leigh Sinton 
WR13 5DB


Company Registration Number 07460604

VAT Registration Number 117890985

Registered in England and Wales




How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.


If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.


Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.



Payments will be taken at the time of purchase and must be received in full before an item can be dispatched. All payments, either made online or taken over the telephone, are processed at the time of purchase, using a secure online gateway.  If an error has been made and we have advertised an item for below its retail price and that item has sold we reserve the right to withdraw that item for sale and cancel the item on your order, we will refund the full amount that was charged for the item.



We know how important transaction security is and we aim to maintain the highest level of security to give you peace of mind when shopping with us.

Online Checkout – Our online shopping cart is provided by Stripe to process live online payments with built-in SSL encryption.

Telephone Orders – Payments taken over the phone are processed on shopify unsing Stripe shopping cart.  We process your payment as you place your order and do not record or store your payment details once the transaction is complete.

Email orders – Our Xero Invoicing has secure connections to ether Stripe for card payments or Paypal.



Products may vary slightly/differently from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may also vary slightly if it is a natural product including made of wood and may have slight imperfections due to the natural characteristic of the material.




Delivery costs will be displayed on our website.

For European and International delivery quotes please contact us at info@juluhome.co.uk or phone 033 022 32 855 giving us your details and full postal address.  Please note that your delivery may be subject to import duties or local taxes. If this is the case, it will be your responsibility to pay these.



Deliveries which are mainland UK usually deliver within a few working days but please allow up to 7 days from the date of your order.  We are not responsible for delays outside our control. If our supply of the products is delayed by an event which is out of our hands then we will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not yet received.


Every effort will be made by us and the couriers to deliver your order in an efficient and timely manner.  Please let us know if you have any special delivery instructions to give the couriers which will help the delivery.  If you are out and unable to accept delivery you will be able to re-arrange this with the couriers via text message, email or you will have been messaged with tracking information.   Again, please let us know in good time if you have any problems and we will endeavour to help.  If the Couriers contact us, we will try and contact you for further instructions but may have to charge you for storage costs and any further delivery & return costs incurred. If, despite our reasonable efforts we are unable to contact you or re-arrange delivery (or collection) we may end the contract. 

When you become responsible for the product. The product will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.

When you own goods. You own a product which is goods once we have received payment in full.



Whilst we strive to ensure that all the goods shown on our website are available, we cannot guarantee that they will be at the time of order. If the items you have chosen to order are not available, we will notify you by email as soon as possible and will offer a full refund, alternative item or give you an estimated date for the new stock to arrive so that you can choose the best option.



Cancel Order

You can cancel your order at any time before it is delivered to you.  Please contact us as soon as possible and we will stop the delivery and cancel the order immediately.   However, you may have to pay us any direct costs  for the return of goods if it is out for delivery and we are charged extra to return it to us.  This may be deducted from the refund.


For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  If for any reason you'd like to return your order, please re-wrap in its original packaging, then contact us as above within 14 days of receipt of the goods and we will arrange a collection. We will charge the direct costs of collection. Alternatively,   you may make arrangements for the return to us of the goods at the above address, please be aware that this can be more expensive than the cost of collection as we have arrangements in place with our couriers   For all returns made under our returns policy, except where the item is faulty, you will be required to pay for the return of the goods to us. The cost of collection will be charged to you and may be deducted from any refund owed to you.

Please call customer services on 0330 223 2855 or email us at info@juluhome.co.uk for a return label or to arrange collection.


Refunds will be made once goods have been returned to us in good condition.  Once a refund has been issued they can take between 5 to 10 days to show on your card or payment method.

Please note that once an item has been installed, it shall be considered that the goods have been accepted and can no longer be returned. Should you wish to exchange or upgrade a product once it has already been installed, please contact us as we may be able to help.



How to tell us about problems. If you have any questions or concerns about the product, please contact us using our contact details above.


Upon receipt of your product, please examine the contents of each package to ensure that everything is correct and that they have been received in a satisfactory condition. In the unlikely event that a component is missing or damaged, please contact us via email as soon as possible and within 3 days of receipt so that we may resolve the issue straightaway. If you suspect the goods have been damaged in transit, please make sure you notify the courier on delivery and please contact us via email as soon as possible so that we may resolve the issue straightaway. We may require photographic evidence or that the goods are returned to us for examination and in all cases proof of purchase may be required.

Should you fail to notify us of any damage to the products in accordance with our conditions above, you will be deemed to have accepted the products in whatever condition they were delivered in.



We are a VAT registered company and all goods purchased are subject to VAT (included in the price) at the current UK rate of 20%. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

International orders can incur local taxes, import duties and customs charges which are not included in the price.  The customer shall be responsible for all such taxes, duties and charges.




Our privacy policy, which sets out how we will use your information, can be found at [Privacy Policy Link].



You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice. 

Also, links we make to other websites, trademarks or brands is done so in good faith and is not an endorsement of any products or services and we cannot be held responsible for their content.


Like all other ecommerce websites, our site uses cookies to enable certain features to work properly, and so that we may improve your visitor experience.

We use cookies in two ways. Firstly, we use them to enable essential features within our site to function, such as the shopping cart and order tracking. Secondly, we use them to collect statistical data about your visit. This information allows us to tailor your experience and improve our website.




The intellectual property rights in all products and content (including photographic images) made available to you on or through this Website remains the property of Julu Ltd. All such rights are reserved by Julu Ltd. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Julu is a registered trademark and the Laundry Ladder is a registered design and all such intellectual property rights are owned exclusively by Julu Ltd.


These terms are governed by English law. Legal proceedings in respect of the products are limited to the courts of England and Wales




The Website terms of use set out below apply as between you, the User of this Website and Julu Ltd, the owner(s) of this Website.  If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy : [Link: ]
  • Our Cookie Policy : [Link :  ]

If you purchase goods from our site, our Terms and conditions of supply [Link :    ] will apply to any  sales to You.


  1. Definitions and Interpretation

In these Terms, the following terms shall have the following meanings:

Account” - means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;

 “Content” - means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

Goods”  - means any products that Julu Ltd advertises and / or makes available for sale through this Website;

Service” - means collectively any online facilities, tools, services or information that Julu Ltd makes available through the Website either now or in the future;

 “Payment Information” - means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

Premises” - means Our place(s) of business located at Sherridge Cottage, Sherridge Road, Leigh Sinton, Worcestershire, WR13 5DB;

System” - means any online communications infrastructure that  Julu Ltd makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

User” / “Users” - means any third party that accesses the Website and is not employed by Julu Ltd and acting in the course of their employment;

Website”  -  means the website that you are currently using (Juluhome.co.uk) and any sub-domains of this site (e.g.subdomain.Laundryladder.co.uk) unless expressly excluded by their own terms and conditions;

We/Us/Our” means Julu Ltd, a company registered in England under 07460604of Wharton Farm Cottage, Weston-under-Penyard, Ross-on-Wye, Herefordshire HR9 5SX.


  2 Intellectual Property

2.1       Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Julu Ltd, Our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and international intellectual property and other laws.


2.2       Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.

  3 Third Party Intellectual Property

3.1       Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.


3.2       Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

 4 Fair Use of Intellectual Property

 Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

  5 Links to Other Websites

 This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Julu Ltd or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

 6 Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site Juluhome.co.uk without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact Us by email at info@juluhome.co.uk or in writing to Julu Ltd Wharton Farm Cottage, Weston-under-Penyard, Ross-on-Wye, Herefordshire, HR9 5SX.

  7 Use of Communications Facilities

7.1       When using System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:

  • You must not use obscene or vulgar language;
  • You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
  • You must not submit Content that is intended to promote or incite violence;
  • It is advised that submissions are made using the English language(s) as We may be unable to respond to enquiries submitted in any other languages;
  • The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
  • You must not impersonate other people, particularly employees and representatives of Julu Ltd or Our affiliates; and
  • You must not use Our System for unauthorised mass-communication such as spam or junk mail.

7.2       You acknowledge that Julu Ltd reserves the right to monitor any and all communications made to Us or using Our System.


7.3       You acknowledge that Julu Ltd may retain copies of any and all communications made to Us or using Our System.

7.4       You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information

 8 Accounts

8.1       In order to purchase Goods on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require Payment Information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:

  • You must not use Our System for unauthorised mass-communication such as spam or junk mail.
  • all information you submit is accurate and truthful;
  • you have permission to submit Payment Information where permission may be required; and
  • you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.


8.2       It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.


8.3       If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying Us of the unauthorised nature of the purchase.


8.4       When choosing your username you are required to adhere to the terms set out above in Clause 10. Any failure to do so could result in the suspension and/or deletion of your Account.

 9 Termination and Cancellation of Accounts

9.1       Either Julu Ltd or You may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.


9.2       If We terminate your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.


9.3       We reserve the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.


9.4       If purchases are cancelled for any reason prior to dispatch you will be refunded any sums paid in relation to those purchases within 14 calendar days.


9.5       If you terminate your Account, any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases within 14 calendar days.

 10 Disclaimers


10.1     We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of Our services.


10.2     No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.


10.3     No part of this Website is intended to constitute a contractual offer capable of acceptance.


10.4     Whilst We use all reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.

 11 Changes to the Service and these Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions pertaining to the sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

 12 Availability of the Website

12.1     The Website and any Service provided therein is provided “as is” and on an “as available” basis. We give no warranty that the Website or any Service will   be free of defects and / or faults. To the maximum extent permitted by the law We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.


12.2     We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

 13 Limitation of Liability

13.1     To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.


13.2     Nothing in these Terms and Conditions excludes or restricts Julu Ltd’s liability for death or personal injury resulting from any negligence or fraud on the part of Julu Ltd.


13.3     Nothing in these Terms and Conditions excludes or restricts Julu Ltd’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.


13.4     In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

 14 No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

 15 Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

 16 Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party.


The agreement created by these Terms and Conditions is between you and Julu Ltd.

 17 Communications

17.1     All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to Info@juluhome.co.uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.


17.2     We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information please click on the ‘Unsubscribe’ link.

 18 Law and Jurisdiction

These Terms and Conditions and the relationship between you and Julu Ltd shall be governed by and construed in accordance with the Law of England and Wales and Julu Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.