We offer a 14 day return window on all orders.

Returned Items need to be received by Julu or our suppliers, unused and in original packaging with all labels attached.

We require that you email mail us before returning an item so that we can offer the best option for returning and details for the correct return address depending on the product.

Please include in your email the order number and or your delivery address plus a contact telephone number. Our email address for returns is

Please ensure you securely package all items being returned. Sheila Maids & Laundry Ladders must be in their original postal packaging to be accepted back. Once your item is back with us we aim to process the return / refund within 2 working days.

In the unfortunate event that you receive a faulty item please email us before returning it as we are unable to return any costs incurred during returning the item, unless previously agreed by an email from our team.

For Faulty goods use Email:-  Please give details of the fault and include images where possible.

When Returning Goods, include a note with your name, order number & contact phone number or email address. Also give details of the reason for return.

General Return Address:
Julu Ltd
Sherridge Cottage 
Sherridge Road 
Leigh Sinton 
WR13 5DB