Terms / Policies

Below you will find our Terms and Conditions for the Website and Terms of Sale as well as our Privacy Policy.  If you have any trouble accessing these documents, please contact us and we will provide you with other formats. 

 

JULU LIMITED TERMS OF SALE

1.              These terms

1.1.         What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

1.2.         Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms [or require any changes], please contact us to discuss.

1.3.         FOR PURCHASERS LOCATED IN THE UNITED STATES OF AMERICA:  These Terms of Sale and your purchase and use of the product are governed exclusively by the laws of England and Wales and any legal action or claim may be brought exclusively in the courts of England and Wales. Without prejudice to the foregoing, please see Section 15.6, below.

2.              Information about us and how to contact us

2.1.         Who we are. We are Julu Limited a company registered in England and Wales. Our company registration number is 07460604 and our registered office is at Wharton Farm Cottage, Weston-under-Penyard, Ross-on-Wye, Herefordshire, HR9 5SX. Our registered VAT number is 117890985.

2.2.         How to contact us. You can contact us by telephoning our customer service team at 0330 223 2855 or by writing to us at info@juluhome.co.uk.

2.3.         How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4.         "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

2.5.         Here is a link to the European Commission’s online dispute resolution platform.

(ODR Platform): http://ec.europa.eu/consumers/odr/

 

3.              Our contract with you

3.1.         How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2.         If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, = because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3.         Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4.         If you are ordering overseas. We accept orders overseas.  Please contact our customer service team at 0330 223 2855 or by writing to us at info@juluhome.co.uk to discuss details.

4.              Our products

4.1.         Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2.         Product packaging may vary. The packaging of the product may vary from that shown on images on our website.

5.              Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6.              Our rights to make changes

6.1.         Minor changes to the products. We may change the product:

6.1.1.        to reflect changes in relevant laws and regulatory requirements and

6.1.2.        to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

6.2.         More significant changes to the products and these terms. In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.

7.              Providing the products

7.1.         Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2.         When we will provide the products.  We will contact you with an estimated delivery date which will be within 30 days after the day on which we accept your order.

7.3.         We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4.         Collection by you. If you have asked to collect the products from our premises, you can collect them from us by appointment only.

7.5.         If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

7.6.         If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

7.7.         When you become responsible for the product. The product will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.

7.8.         When you own goods. You own a product which is goods once we have received payment in full.

7.9.         What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, personal details and delivery information. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.10.      Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

7.10.1.     deal with technical problems or make minor technical changes;

7.10.2.     update the product to reflect changes in relevant laws and regulatory requirements.

8.              Your rights to end the contract

8.1.         You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

8.1.1.        If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;

8.1.2.        If you want to end the contract because of something we have done or have told you we are going to do,see clause 8.2;

8.1.3.        If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

8.1.4.        In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.7.

8.2.         Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 8.2.1 to 8.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

8.2.1.        we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

8.2.2.        we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

8.2.3.        there is a risk that supply of the products may be significantly delayed because of events outside our control;

8.2.4.        we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 12 months; or

8.2.5.        you have a legal right to end the contract because of something we have done wrong.

8.3.         Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

 

8.4.         How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

8.4.1.        If you have bought goods you have 14 days after the day you (or someone you nominate) receives the goods, unless:

8.4.1.1.           Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the goods.

8.4.1.2.           Your goods are for regular delivery over a set period.  In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.

8.5.         Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end the contract in these circumstances, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

 

9.              How to end the contract with us (including if you have changed your mind)

9.1.         Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: 

9.1.1.        Phone or email. Call customer services on 0330 223 2855 or email us at info@juluhome.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.

9.1.2.        By post. Print off the form that appears at the end of these terms, complete the form and post it to us at the address on the form.  Or simply write to us at that address, including the information required in the form.

9.2.         Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.   You must either return the goods in person to where you bought them, post them back to us at Wharton Farm Cottage, Weston-under-Penyard, Ross-on-Wye, Herefordshire, HR9 5SX or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 0330 223 2855 or email us at info@juluhome.co.uk for a return label or to arrange collection.  If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.3.         When we will pay the costs of return. We will pay the costs of return:

9.3.1.        if the products are faulty or misdescribed;

9.3.2.        if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

9.3.3.        if you are exercising your right to change your mind.

In all other circumstances you must pay the costs of return.  

9.4.         What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery, see our website for details.

9.5.         How we will refund you.  We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.6.         Deductions from refunds. If you are exercising your right to change your mind:

9.6.1.        We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

9.6.2.        The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.6.3.        Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

9.7.         When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then:

9.7.1.        If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

9.7.2.        In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

10.           Our rights to end the contract

10.1.      We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

10.1.1.     you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

10.1.2.     you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

10.1.3.     you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or

10.1.4.     you do not, within a reasonable time, allow us access to your premises to supply the services.

10.2.      You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10.3.      We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 4 weeks in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

11.           If there is a problem with the product

11.1.      How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0330 223 2855 or write to us at info@juluhome.co.uk or Wharton Farm Cottage, Weston-under-Penyard, Ross-on-Wye, Herefordshire, HR9 5SX.

11.2.      Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

 

Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, for example furniture or a laptop, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
  • up to 30 days: if your item is faulty, then you can get a refund. 
  • up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases. 
  • up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.   

 

11.3.      Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 0330 223 2855 or email us at info@juluhome.co.uk for a return label or to arrange collection.

12.           Price and payment

12.1.      Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.

12.2.      We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

12.3.      What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated on our website, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

12.4.      When you must pay and how you must pay. We accept payment via PayPal and or Stripe who accept most major credit and debit cards.  Please see their websites for full information: https://www.paypal.com/webapps/mpp/home. https://stripe.com/gb

12.4.1.     For goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

12.5.      We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.6.      What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.

13.           Our responsibility for loss or damage suffered by you

13.1.      We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2.      We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14.           How we may use your personal information

14.1.      How we will use your personal information. We will use the personal information you provide to us:

14.1.1.     to supply the products to you;

14.1.2.     to process your payment for the products; and

14.1.3.     if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.

14.2.      We will only give your personal information to third parties where the law either requires or allows us to do so.

15.           Other important terms

15.1.      We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree in certain circumstances.

15.2.      Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

15.3.      If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.4.      Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

15.5.      Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

15.6.      FOR PURCHASERS LOCATED IN THE UNITED STATES OF AMERICA: Seller does not consent to application of any federal, state or local laws of or within the United States of America or to the bringing of any legal action or claim within the federal, state or local courts of the United States of America, or to any other form or manner of dispute resolution of or within the United States of America. Without limitation or prejudice to the foregoing, Seller also provides notice of the following:

15.6.1.  LIMITED WARRANTY. EXCEPT FOR THE LIMITED EXPRESS WARRANTIES AS MAY BE INCLUDED IN SELLER’S ORDER ACKNOWLEDGEMENT, (A) NEITHER SELLER NOR ANY PERSON ON SELLER’S BEHALF HAS MADE OR MAKES AND HEREBY DISCLAIMS ANY EXPRESS OR IMPLIED REPRESENTATION OR WARRANTY WHATSOEVER, EITHER ORAL OR WRITTEN, INCLUDING ANY WARRANTIES OF (i) MERCHANTABILITY OR (ii) FITNESS FOR A PARTICULAR PURPOSE OR (iii) NON-INFRINGEMENT OR (iv) PERFORMANCE OF GOODS TO STANDARDS SPECIFIC TO THE COUNTRY OF IMPORT, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, AND (B) BUYER ACKNOWLEDGES THAT IT HAS NOT RELIED ON ANY REPRESENTATION OR WARRANTY MADE BY SELLER, OR ANY OTHER PERSONS ON SELLER’S BEHALF.

15.6.2.  NO LIABILITY FOR CONSEQUENTIAL OR INDIRECT DAMAGES. IN NO EVENT IS SELLER OR ITS REPRESENTATIVES OR AFFILIATES LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF OR RELATING TO ANY BREACH OF THIS AGREEMENT, REGARDLESS OF (A) WHETHER THE DAMAGES WERE FORSEEABLE, (B) WHETHER OR NOT SELLER WAS ADVISED OF THE POSSIBILITY OF THE DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) ON WHICH THE CLAIM IS BASED, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENIAL PURPOSE.

15.6.3.  MAXIMUM LIABILITY FOR DAMAGES. SELLER’S LIABILITY, WHETHER IN CONTRACT, IN TORT, UNDER WARRANTY, IN NEGLIGENCE, OR OTHERWISE, SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT AGAINST WHICH CLAIM IS MADE.  BUYER’S SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO THE PORTION OF ANY PRODUCT PROVEN TO HAVE FAILED TO MEET IN MATERIAL RESPECT THE SPECIFICATIONS ON THE SELLER’S ORDER ACKNOWLEDGEMENT AT THE TIME OF SHIPMENT FROM THE SELLER’S FACILITY SHALL BE LIMITED TO : (1) REPLACEMENT OF PRODUCT AT THE POINT OF SHIPMENT FROM THE SELLER’S FACILITY, (2) REPAIR OF THE PRODUCT AT A LOCATION TO BE DETERMINED BY THE SELLER, OR (3) REPAYMENT OF OR CREDIT AGAINST THE PURCHASE PRICE OF SUCH PRODUCT UPON AUTHORIZED RETURN THEREOF. SELLER AND BUYER EXPRESSLY AGREE TO THIS ALLOCATION OF RISK AND THE PRICE STATED FOR THE PRODUCT IS CONSIDERATION IN LIMITING SELLER’S LIABILITY.

 

WEBSITE TERMS AND CONDITIONS 

 

BACKGROUND:

This agreement applies as between you, the User of this Website and Julu Ltd, the owner(s) of this Website.  If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

“Account” - means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;

 “Content” - means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

“Goods”  - means any products that Julu Ltd advertises and / or makes available for sale through this Website;

“Service” - means collectively any online facilities, tools, services or information that Julu Ltd makes available through the Website either now or in the future;

 “Payment Information” - means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

“Premises” - -Means Our place(s) of business located at Wharton Farm Cottage, Weston-under-Penyard, Ross-on-Wye, Herefordshire HR9 5SX;

“System” - means any online communications infrastructure that  Julu Ltd makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” - means any third party that accesses the Website and is not employed by Julu Ltd and acting in the course of their employment; 

“Website”  -  means the website that you are currently using (Juluhome.co.uk) and any sub-domains of this site (e.g.

subdomain.Laundryladder.co.uk) unless expressly excluded by their own terms and conditions; 

“We/Us/Our” -  means Julu Ltd, a company registered in England under 07460604of Wharton Farm Cottage, Weston-under-Penyard, Ross-on-Wye, Herefordshire HR9 5SX.

 

2. Intellectual Property

2.1       Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Julu Ltd, Our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and international intellectual property and other laws.

2.2       Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.

 3. Third Party Intellectual Property

 3.1       Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

3.2       Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

 4. Fair Use of Intellectual Property

 Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

 5. Links to Other Websites

 This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Julu Ltd or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

 6. Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site Juluhome.co.uk without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact Us by email at info@juluhome.co.uk or in writing to Julu Ltd Wharton Farm Cottage, Weston-under-Penyard, Ross-on-Wye, Herefordshire, HR9 5SX.

 7. Use of Communications Facilities

7.1       When using System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:

7.1.1                You must not use obscene or vulgar language;

7.1.2                You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

 7.1.3                You must not submit Content that is intended to promote or incite violence;

 7.1.4                It is advised that submissions are made using the English language(s) as We may be unable to respond to enquiries submitted in any other languages;

7.1.5                The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

 7.1.6                You must not impersonate other people, particularly employees and representatives of Julu Ltd or Our affiliates; and

 7.1.7                You must not use Our System for unauthorised mass-communication such as “spam” or “junk mail”.

 7.2       You acknowledge that Julu Ltd reserves the right to monitor any and all communications made to Us or using Our System.

 7.3       You acknowledge that Julu Ltd may retain copies of any and all communications made to Us or using Our System.

 7.4       You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information

8. Accounts

 8.1       In order to purchase Goods on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require Payment Information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:

8.1.1                all information you submit is accurate and truthful;

8.1.2                you have permission to submit Payment Information where permission may be required; and

8.1.3    you will keep this information accurate and up-to-date.  Your creation of an Account is further affirmation of your representation and warranty.

8.2       It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

8.3       If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying Us of the unauthorised nature of the purchase.

8.4       When choosing your username you are required to adhere to the terms set out above in Clause 10. Any failure to do so could result in the suspension and/or deletion of your Account.

9. Termination and Cancellation of Accounts

9.1       Either Julu Ltd or you may terminate your Account. If We terminate your

Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.

9.2       If We terminate your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

9.3       We reserve the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch. 

9.4       If purchases are cancelled for any reason prior to dispatch you will be refunded any sums paid in relation to those purchases within 14 calendar days. 

9.5       If you terminate your Account, any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases within 14 calendar days.

10. Privacy

 10.1     Use of the Website is also governed by Our www.juluhome.co.uk which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.

 10.2     The Website places the following cookies onto your computer or device. These cookies are used for the purposes described herein. Full details of the cookies used by the Website and your legal rights with respect to them are included in Our www.juluhome.co.uk. By accepting these Terms and Conditions, you are giving consent to Julu Ltd to place cookies on your computer or device. Please read the information contained in the Privacy Policy prior to acceptance.

11. How We Use Your Personal Information (Data Protection)

11.1     All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.

11.2     We may use your personal information to:

11.2.1              Provide Our Goods and services to you;

11.2.2              Process your payment for the Goods; and

 11.2.3              Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.

11.3     In certain circumstances (if, for example, you wish to purchase Goods on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.

11.4     We will not pass on your personal information to any other third parties without first obtaining your express permission.

12. Disclaimers

12.1     We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of Our services.

12.2     No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

 12.3     No part of this Website is intended to constitute a contractual offer capable of acceptance.

 12.4     Whilst We use all reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.

13. Changes to the Service and these Terms and Conditions

 We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions pertaining to the sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future. 

14. Availability of the Website

14.1     The Website and any Service provided therein is provided “as is” and on an “as available” basis. We give no warranty that the Website or any Service will   be free of defects and / or faults. To the maximum extent permitted by the law We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

14.2     We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship. 

 15. Limitation of Liability

 15.1     To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.

 15.2     Nothing in these Terms and Conditions excludes or restricts Julu Ltd’s liability for death or personal injury resulting from any negligence or fraud on the part of Julu Ltd. 

15.3     Nothing in these Terms and Conditions excludes or restricts Julu Ltd’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website. 

15.4     In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

 16. No Waiver

 In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

 17. Previous Terms and Conditions

 In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

18. Third Party Rights

 Nothing in these Terms and Conditions shall confer any rights upon any third party.

The agreement created by these Terms and Conditions is between you and Julu Ltd.

 19. Communications

 19.1     All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to Info@juluhome.co.uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

 19.2     We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information please click on the ‘Unsubscribe’ link.

20. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Julu Ltd shall be governed by and construed in accordance with the Law of England and Wales and Julu Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.